电脑关闭疑难解答
If you’re experiencing troublewith your Office 365 installation or issues with specific Office apps, Microsoft offers two automated tools that may be able to help you troubleshoot and repair your problems.
如果您遇到Office 365安装问题或特定Office应用程序的问题，Microsoft提供了两种自动化工具，这些工具可以帮助您解决和修复问题。
The first tool–the Office Repair wizard–is more limited in what it can do, but it’s available to all users of Office 365 Home or Business. The second tool–the Office 365 Support and Recovery Assistant–is much like the old Office Diagnostics tool you may remember from Office . It covers more problems and hooks into online support resources better, but unfortunately is only available to users of Office 365 Business.
第一个工具-Office Repair向导-只能做些限制，但可用于Office 365家庭版或企业版的所有用户。 第二个工具– Office 365支持和恢复助手–与您可能从Office 中记住的旧Office诊断工具非常相似。它涵盖了更多问题，并且可以更好地吸引在线支持资源，但不幸的是，仅Office 365商业版的用户可以使用它。 。
所有Office 365用户：从控制面板修复Office安装 (All Office 365 Users: Repair an Office Installation from the Control Panel)
Whether you’re using Office 365 Home or Business, you can try to repair an Office 365 installation by re-running its Setup program from the Control Panel. It isn’t as good at solving specific problems–especially with Outlook–as the troubleshooting tool that business owners can use, but it is good at helping to resolve installation problems and often for fixing individual Office programs that won’t start or keep crashing on you. It can also help resolve issues that poorly-written add-ins can sometimes cause.
无论您使用的是Office 365家庭版还是企业版，都可以尝试通过从控制面板重新运行其安装程序来修复Office 365安装。 它不像企业主可以使用的故障排除工具那样擅长解决特定问题(尤其是在Outlook中)，但是擅长于帮助解决安装问题，并且经常用于修复无法启动或持续崩溃的单个Office程序。在你身上。 它还可以帮助解决编写不正确的加载项有时可能导致的问题。
You can choose one of two options when you perform a repair:
进行维修时，可以选择以下两个选项之一：
Quick Repair. This type of repair goes pretty quickly, but it only tries to detect and replace any corrupt files in your Office installation–similarly to what the System File Checker tool does for Windows.
快速维修。 这种类型的修复非常快，但是它只会尝试检测并替换Office安装中的任何损坏的文件，这与Windows的“系统文件检查器”工具类似。
Online Repair. This type of repair actually uninstalls and reinstalls Office. It takes longer to run and requires an internet connection, but it performs a more complete repair job.
在线维修。 这种类型的修复实际上会卸载并重新安装Office。 运行需要更长的时间，并且需要Internet连接，但是它执行的维修工作更加完整。
The online repair option is pretty good about keeping your preferences in place–and it won’t affect any of your documents–but we recommend trying the quick repair first and then using the online repair if your problem isn’t resolved.
在线修复选项可以很好地保持您的首选项(不会影响您的任何文档)，但是我们建议您先尝试快速修复，然后再解决问题，然后再使用在线修复。
Before you get started, go ahead and save any open Office documents and then close all your Office programs. When you’re ready, click Start, type “Control Panel,” and then hit Enter or click the result.
在开始之前，请继续并保存所有打开的Office文档，然后关闭所有Office程序。 准备好后，单击“开始”，键入“控制面板”，然后按Enter或单击结果。
In the Control Panel window, click the “Uninstall a program” link.
在“控制面板”窗口中，单击“卸载程序”链接。
In the Programs and Features window, select your Office 365 installation from the list and then click “Change” to open the repair wizard.
在“程序和功能”窗口中，从列表中选择Office 365安装，然后单击“更改”以打开修复向导。
Select whether you want to run a quick or online repair and then click “Next.” For this example, we’re going to be running a quick repair, but the process is pretty much the same no matter which option you pick.
选择您要运行快速修复还是在线修复，然后单击“下一步”。 对于此示例，我们将进行快速修复，但是无论选择哪种选项，该过程几乎都是相同的。
Click “Repair” to start the repair process.
单击“修复”开始修复过程。
The wizard will close any Office programs that are still open and will then begin scanning for and replacing corrupted files. It should only take a few minutes. When it’s done, click “Close.”
该向导将关闭所有仍打开的Office程序，然后开始扫描并替换损坏的文件。 只需要几分钟。 完成后，单击“关闭”。
You can now test your Office apps to see if your problem has been fixed. If you’re still having issues after running a quick repair, go ahead and try the more thorough online repair. It will take some time, since it has to uninstall Office and redownload the installation, but it should get you fixed up if the quick repair doesn’t.
现在，您可以测试Office应用程序，以查看问题是否已解决。 如果您在进行快速维修后仍然遇到问题，请继续尝试更彻底的在线维修。 这将花费一些时间，因为它必须卸载Office并重新下载安装，但是如果没有快速修复，它应该可以使您得到解决。
Office 365商业用户：使用支持和恢复助手进行故障排除 (Office 365 Business Users: Troubleshoot Using the Support and Recovery Assistant)
The Support and Recovery Assistant for Office 365 is a relatively new troubleshooting tool you can download fromMicrosoft. Right now, it’s only available for users of Office 365 Business. Office 365 Home users can download and run it, but one of the last steps of the troubleshooter is to sign in with your business account. Still, if you are a business user, it can be a valuable tool.
Office 365的支持和恢复助手是一个相对较新的疑难解答工具，可以从Microsoft下载。 目前，它仅适用于Office 365商业版的用户。 Office 365家庭用户可以下载并运行它，但是疑难解答的最后一步之一就是使用您的企业帐户登录。 不过，如果您是企业用户，它可能是一个有价值的工具。
While its primary focus is on Outlook issues right now, it can help also identify and resolve problems with installation and activation of Office 365. Plus, if it’s like most Microsoft troubleshooters, you can expect it to add more functionality over time. For right now, though, it can help you with problems like:
虽然目前主要关注Outlook问题，但它也可以帮助识别和解决Office 365的安装和激活问题。此外，如果像大多数Microsoft疑难解答程序一样，您可以期望它会随着时间的推移添加更多功能。 目前，它可以帮助您解决以下问题：
Basic Outlook issues, such as when Outlook–for Windows or Mac–stops responding or receiving emails, won’t remember your passwords, or cannot connect to shared mailboxes and calendars.基本的Outlook问题，例如Windows或Mac的Outlook停止响应或接收电子邮件时，将不会记住您的密码，或者无法连接到共享邮箱和日历。 Syncing problems with Office 365 on your mobile device.在移动设备上与Office 365同步问题。 Trouble setting up Outlook on the web.无法在网络上设置Outlook。 Difficulty with Exchange Online.Exchange Online遇到困难。
Start by downloading and installing the Support and Recovery Assistant for Office 365. Run the program on the machine where you’re experiencing the problem, accept the licensing terms, and you’ll arrive at the main page where you can begin selecting the issue you’re having. For this example, we’re going to run through troubleshooting a startup problem with Outlook, but the basic process is the same no matter what problem you’re having.
首先下载并安装Office 365的支持和恢复助手。 在遇到问题的计算机上运行程序，接受许可条款，您将到达主页，可以在其中开始选择遇到的问题。 对于此示例，我们将通过Outlook解决启动问题，但是无论遇到什么问题，基本过程都是相同的。
Select the issue, use the steps in the troubleshooter to help narrow down that issue, and then let the troubleshooter try to fix it. On this first screen, choose the basic area you’re having difficulties and then click “Next.”
选择问题，使用疑难解答中的步骤来缩小问题的范围，然后让疑难解答尝试解决此问题。 在第一个屏幕上，选择您遇到困难的基本区域，然后单击“下一步”。
On the next page, select the specific problem you’re having and then click “Next.”
在下一页上，选择您遇到的特定问题，然后单击“下一步”。
The troubleshooter needs to run on the machine where you’re having trouble, so tell it “Yes” and then click “Next.”
故障排除程序需要在您遇到问题的计算机上运行，因此请告诉它“是”，然后单击“下一步”。
At this point, you’ll need to sign in with your Office 365 Business account to proceed. Just type in your credentials and click “Next.”
此时，您需要使用Office 365商业帐户登录才能继续。 只需输入您的凭据，然后单击“下一步”。
The troubleshooter will attempt to locate and fix whatever problem you specified. The troubleshooter can fix most problems automatically. Occasionally, it may run into a problem that it needs you to take steps to fix, such as when Outlook needs to be updated.
故障排除程序将尝试查找并修复您指定的任何问题。 故障排除程序可以自动修复大多数问题。 有时，它可能会遇到问题，需要您采取步骤进行修复，例如何时需要更新Outlook。
If the troubleshooter is successful, you can go ahead and try your program again to see if it works. If the troubleshooter reports that it cannot fix your problem and has no suggestions for you to try yourself, it will ask whether it can record the steps you take while you reproduce the problem so that it can send those steps to Microsoft for review.
如果疑难解答程序成功，则可以继续尝试再次尝试程序以查看其是否有效。 如果疑难解答程序报告它无法解决问题，并且没有建议您尝试自己的问题，它将询问它是否可以记录您在重现问题时所采取的步骤，以便可以将这些步骤发送给Microsoft进行审查。
翻译自: /271183/how-to-use-office-365s-troubleshooting-tools-to-fix-common-problems/
电脑关闭疑难解答
